Statuses of imported users

Besides standard user statuses, such as Active, Invited, and Locked, as well as Not registered (for external users), imported users have additional statuses.

Go to Administration > Users or to System Apps > External users, click Import and select a server for import. In the far‑right column of the user list, you can see user statuses:

• Not imported. Users that haven’t been imported from the selected server to ELMA365. They are marked with a white dot.
• Imported. Users have been imported. They are marked with a green dot.
• Locked. Users whose accounts are locked on the AD/LDAP server. They are marked with a red dot.
• Data does not match. Users whose accounts exist both in ELMA365 and AD/LDAP and have a mismatch in some attributes, for example, the phone number. Such a record is marked with a yellow dot.
• Multiple sources. A blue dot is used if:

• Users with the same login are imported from different AD/LDAP servers.
• Users with the same email and different logins are imported from the same AD/LDAP server. Note that one of these users will be imported successfully.

Was this helpful?

Thanks for your feedback!

Please specify why:

Recommendations did not help meArticle is hard to understandDidn`t answer my questionContent does not match the topicOther

How we can improve it?

YesNo

Please specify whyRecommendations did not help meArticle is hard to understandDidn`t answer my questionContent does not match the topicOther

Found a typo? Highlight the text, press ctrl + enter and notify us