A live chat can be set up for different types of users: for external users such as customers and partners, or for internal users, such as company employees.
For an internal user to send a message to a live chat:
- Go to Messages.
- Click on the headset symbol in the search bar on the top of the page. Select a live chat.
- Send a message to the live chat.
Conversations in a live chat are no different to regular messaging: you can both chat and attach files.
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