Live chats / Live chats for internal users

Live chats for internal users

A live chat can be set up for different types of users: external users such as customers and partners, or internal users, such as company employees.

For an internal user to send a message to a Live Chat:

  1. Go to Messages.
  2. Click on the headset symbol chatlines_2 in the search bar on the top of the page. Select a live chat.
  3. Send a message to the live chat.

Conversations in a live chat are no different to regular messaging: you can both chat and attach files.


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