Write to live chats in ELMA365

A live chat can be set up for different types of users: external users such as customers and partners, or internal users, such as company employees.

For an internal user to send a message to a live chat:

1. Go to Messages.
2. Click on the headset symbol in the search bar on the top of the page. Select a live chat.
3. Write and send a message.

Conversations in a live chat are no different from regular messaging. You can both chat and attach files.

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