ELMA365 Service  > Live chats / Write to live chats in ELMA365

Write to live chats in ELMA365

A live chat can be set up for different types of users: external users such as customers and partners, or internal users, such as company employees.

For an internal user to send a message to a live chat:

  1. Go to Messages.
  2. Click on the headset symbol chatlines_2 in the search bar on the top of the page. Select a live chat.
  3. Write and send a message.

Conversations in a live chat are no different from regular messaging. You can both chat and attach files.

chatdesk_internal_users-1

Found a typo? Highlight the text, press ctrl + enter and notify us