ChatDesk helps streamline communication with your external users: partners and customers.
To make this communication easy and efficient, Live Chats can be connected to instant messengers.
After the connection is set up, customers can contact you through their preferred messenger such as WhatsApp or Telegram. The operators will receive all the messages in a single ELMA365 interface, in the ChatDesk workspace. Customer requests will be processed in the system, and all the history will be stored and displayed conveniently.
You can also connect a chat bot to a Live Chat. The bot will help users solve some of the issues without having to involve operators.
You can read more about how messengers are connected to Live Chat in the following articles:
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