Live chats for external users

Live Chats help streamline communication with your external users: partners and customers.

For this purpose live chats can be connected to instant messengers.

After the connection is set up, customers can contact you through their preferred messenger such as WhatsApp or Telegram. Operators will receive all the messages in a single ELMA365 interface, in the Live Chats workspace. Customer requests will be processed in the system, and all the history will be stored and displayed conveniently.

You can read more about how messengers are connected to live chats in the following articles:

• Telegram;
• TelegramBot;
• WhatsApp.

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