ChatDesk / Connect messengers to a Live Chat

Connect messengers to a Live Chat

You can connect a Live Chat with instant messengers so that your customers can contact you any way they like. The operators will see all the messages in the same ELMA365 interface. All the chat history will be saved in the system.

To connect a Live Chat to a messenger, go to Administration > Live Chats.

Начало внимание

Only users included in the Administrators group and connect messengers to Live Chat.

Конец внимание

One Live Chat can be connected to several messengers: Telegram, WhatsApp, TelegramBot. Every messenger account can be connected to one Live Chat only.

Reconnecting

In case the connection is broken, you can restore it manually.

Go to Administration > Live Chats and click Reconnect.

LC_connection

All the Live Chats will be reconnected to the messengers.

Found a typo? Highlight the text, press ctrl + enter and notify us