You can connect a live chat with instant messengers so that your customers can contact you any way they like. The operators will see all the messages in the same ELMA365 interface. All the chat history will be saved in the system.
To connect a live chat to a messenger, go to Administration > Live Chats.
Only users included in the Administrators group and connect messengers to live chats.
In case the connection is broken, you can restore it manually.
Go to Administration > Live Chats and click Reconnect.
All the live chats will be reconnected to the messengers.
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