Telegram

Connect a live chat to Telegram so that customers can send their requests using the instant messenger, while operators reply directly from the ELMA365 interface. The chat history for each client is saved in the system.

начало внимание

Only users included in the Administrators group can configure live chats and connect them to messengers.

конец внимание

 

You can connect several available instant messengers to one live chat. Each messenger account can be linked to one live chat.

To connect the Telegram messenger to a live chat:

  1. Go to Administration> Live Chats.
  2. Select a live chat from the list or create a new one by clicking the + Live Chat button in the upper right corner.
  3. Go to the Messengers tab and click the telegtam  button.
  4. In the opened window, enter a name of the channel. For example, "Tech support". Then click the Connect button.
  5. Enter the phone number that the account is connected to and click Send.
  6. A confirmation code will be sent to the specified number. Enter it in the Confirmation code field.
  7. After verification the Telegram account will be connected to the live chat.

telegr

To disconnect a live chat from Telegram, click the tele_toggle  button next to the chat's name. Its status will change from Active to Disconnected. Later you can reconnect the chat to the live chat by clicking this button once again.

If necessary, you can change the channel name by clicking the pencil icon, or delete it by clicking the recycle bin icon.

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