ChatDesk is a universal chat tool that provides an effective way to connect with your customers, partners, and employees. With ChatDesk, you can process messages from ELMA365 users as well as connect popular instant messengers for external communication and set up an integration with your email inbox.
The messaging channels for communicating in ChatDesk are called Live Chats. The incoming messages are handled by operators who are specified in live chat settings.
For example, you can set up an HR live chat for your employees (who are ELMA365 users), where they can ask questions about vacations, compensations, sick leaves. They do not need to look for the employee who can answer their question, all they have to do is send message to the live chat, and the operators will do the rest.
For your clients and partners, you can set up a customer service live chat, connect it to instant messengers: Telegram and WhatsApp. The clients will be able to communicate with you through the messenger they prefer, while your operators will receive all the messages in the ELMA365 interface. The chat history for every client will be stored in the system.
You can learn more about working with ChatDesk in the following articles:
- Creating a live chat;
- Connecting messengers to a live chat;
- Working in a live chat;
- ChatDesk reports;
- Deleting a live chat.
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