ELMA has helped over 20 banks, insurance companies and other financial institutions optimize their business processes, reduce costs, adopt customer-oriented approach, and gain competitive advantage. This solution is created based on ELMA’s vast experience in driving innovation across the banking sector, insurance companies and private pension funds.
We made the work of our employees easier with the BPMS and minimized the chance of mistakes. It allows us to keep a high level of service, which Kapital Bank provides to its customers. It gives us a competitive edge, and, therefore, economic effect.
In a state bank, some procedures involves a thousand people but in our bank it is only a few dozens. On average, we implement 5–6 updates each week. Another great advantage of ELMA is that the managers can easily receive feedback from the users, customers, and partners, and, therefore, cancel any unsuccessful updates and further develop the successful ones.
ELMA365 BFSI loan pipeline
Capture a new lead
Enter customer data
Verify customer information
Assess customer risks in Kontur.Prizma
Automatically generate documents
and approval routes
The entire customer history
stored on one page
Online charts with report
Read more in Business process analytics
Schedule a presentation
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The ELMA365 solution incorporates modern technologies for managing business
processes of financial organizations.
Fast product launch
that only takes two weeks from creating technical requirements to launching the product
No-code system configuration
by analysts and citizen developers. No need to engage the ever-busy IT department
with a quick interface and a complete customer history
Customer services and assistance
Opening an account, RBS, foreign exchange control, deposits, and other 50+ products and processes for providing the best customer service.
ELMA365 BFSI allows creating processes on a single platform instead of randomly using the pipeline, Service Desk, your automated banking system, and emails. A simple analysis of the departments’ efficiency allows you to find the bottlenecks of your processes and improve them. Employees get all the information in a single window, which also speeds up and facilitates the onboarding.
A new business process can be launched in production in just two weeks from the moment the hypothesis was made. Thus, ELMA365 helps financial organizations improve service quality and speed, develop the customer-focused approach, and reach a competitive advantage.
Generating leads from external sources, identifying groups of related persons or borrowers, scoring, monitoring, business review, expert assessment reports, underwriting, managing customer information files, loan committees, and preparing reports and documents.
There are processes in each organization, and only the company employees know how they should work. In ELMA365 BFSI, users can build custom solutions in an intuitive process designer and create personalized screen forms. Methodologists and analysts can change the parameters of the risk models and verifications in the web interface. They don’t need to have any programming skills or wait for maintenance.
To make the solutions affordable, you can use the ready-made connectors for automated banking system and OCR verification systems. For example, "Kontur.Fokus", "Kontur.Prisma", "SPARK", Credit Registry, Credit Bureau, Federal Bailiff Service, Casebook, Federal Tax Service, Federal Financial Monitoring Service, Federal Migration Service, Zakupki.gov.ru, Center of Financial Technologies, and others.
Internal processes and back office
Maintenance and supply department, purchases, IT processes, HR processes, legal support, etc.
ELMA365 BFSI helps understand the workload of the employees and significantly reduce repetitive manual operations. The low-code designer allows you to digitize all the back-office processes rapidly and at low cost. On average, it takes only one week to implement a new business process.
Process maintenance costs are also quite low. One or two employees can handle more than 200 business processes as they don't need coding skills for that, the process can be changed in just a few clicks.
A single window
Access the data from multiple systems in a single window. You don’t need to switch between programs because the information is kept in a single space.
Employees make fewer mistakes because they don’t need to learn how to work in multiple systems. ELMA365 BFSI increases the speed of decision making and improves customer service.
How ELMA365 solves your
High cost of system maintenance and enhancement
Development and maintenance of business processes with a complex logic requires highly qualified experts, each fulfilling their own role
Single low-code platform
Built-in connectors for external test and automated banking systems reduce setup costs. The system consumes less server resources, does not require expensive hardware and software
Introduction of new features takes up to several months
Making any change in the system requires help of the IT department whose backlog is packed for months ahead
Form builder and business rules editor
Processes are changed in no time and new products are created without coding
No real performance data
The process performance measurement focuses on the number of escalations instead of using actual data
Custom reports that reflect performance data for each company division
Inconsistent information storage
Customer data is stored in different apps, spreadsheets, emails and messengers, making it impossible to find the right information and the right time
Shared company portal that provides access to corporate apps and resources. Accessible from any division or branch office.